We pride ourselves on providing a first class, reliable and efficient service to all of our customers.
Complaints are a key to monitoring our service and wherever possible, we seek to take action to prevent recurrence of a problem.
We define a complaint as any expression of dissatisfaction, whether oral or written, and whether justified or not, about a service or activity provided by Oval or Hiscox.
If you have a complaint, please contact:
Oval Insurance Broking
Osborn House
74/80 Middlesex Street
London, E1 7EZ
Telephone: 0207 422 5670
Email: janet.moulds@oval1.theovalgroup.com
If your complaint cannot be resolved satisfactorily by Oval, please contact Hiscox customer services team:
Telephone: 0870 084 3777
Email: customerrelations@hiscox.com
Address:
Hiscox House
Sheepen Place
Middleborough
Colchester
Essex CO3 3XL
Oval Insurance Broking Limited is authorised and regulated by the Financial Services Authority, under Firm Reference Number 303041,
you can check this by visiting the FSA website www.fsa.gov.uk/register or by contacting them 0845 6061234.
Registered office: 9 South Parade, Wakefield, WF1 1LR. Registered in England No 01195184
©The Oval group 2008 www.theovalgroup.com
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